A sincere apology regarding U.S. shipments
We sincerely apologize for the recent U.S. shipping issues caused by unexpected handling and fees through UPS. These UPS fees were not acceptable, and we fully understand the frustration this caused.
Going forward, all U.S. orders will be shipped via Canada Post and USPS, a we will cover all applicable tariffs and duties, ensuring there are no unexpected charges upon delivery. This change allows us to provide a more reliable, transparent, and stress-free experience for our U.S. customers.
Thank you for your patience, understanding, and continued trust.
Stephan Wilmes
YouInFocusProducts Corp.